Customer Success Managers - Testing Automation Saas - NYC Metro and San Francisco


Our client is a global leader in software testing Saas. They are looking for Customer Success Managers both on the East Coast (NY/NJ preferred) and West Coast (San Francisco area, home office). Infrequent travel up to 30%. Knowledge of Spanish and/or Portuguese an ADVANTAGE.
Leveraging your customer knowledge, and your expertise, you will provide adoption, industry and implementation best practices and personalized recommendations to ensure your customers maximize value from their investment. The CSM also serve as a focal escalation point and drive risk mitigation. The CSM is required to maintain strong working relationships with customers facing personnel in the Sales, Support, Operations and Product Management teams. We are looking for people who have the magic combination of domain expertise, enterprise implementation project management experience, and customer management at a high level.
• Develop a trusted advisor relationship with customer key stakeholders, provide best practices, coaching and education to ensure smooth onboarding and adoption of solutions
• Work with the customers to ensure they are leveraging the solution and achieving success
• Transparently report and track customers journey
• Ensure a revenue stream from existing install-base
• Provide accurate and timely feedback for measuring, tracking and driving high service levels and product improvements.
MUST-HAVE Requirements:
• Bachelor’s Degree in Computer Science, Information Systems or related fields.
• Knowledge in SAP/Oracle ERP system and/or Software Testing/Testing Automation or related complex Saas
• At Least 4 years of experience in the world of Enterprise Applications, working with enterprise size customers in a customer facing role (technical account manager, project manager, customer success manager)
• Ability to handle high-pace customer engagement activities, and management of multiple customer accounts
• Demonstrated understanding of software development and testing processes
• Customer service and technical support abilities, strong analytical and problem-solving skills, with ability to multi-task, strong attention to detail and self-motivation.
• Excellent verbal and written skills with strong communication, presentation and interpersonal skills with proven experience in a direct client-facing role
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